Explore your own fashion world!

Returns & Refunds

RETURN & REFUND POLICIES

MODIFYING AN ORDER

- Can I exchange my order after receiving?

No, once an order is placed, customers will need to confirm all details including item size, design, quantity, etc. As a result, we are unable to accept returns or exchanges for incorrect selections of items, sizes, designs, addresses, etc... so please check your order carefully after purchasing.

However, you still can change your order before it's fulfilled by contacting us within 6 hours from the order placement. We're happily to support you

If you have any inquiries regarding placing an order, please get in touch with us so that we can ensure your satisfaction with your purchase.

CANCELLING AN ORDER

- Is it possible to cancel my order?

Yes, you can cancel an order. Nonetheless, cancellation can only occur within 6 hours of purchasing on the same day.

If you attempt to cancel your order after this time frame, it may have already been sent to the warehouse for processing and shipping.

- Does the cancellation come with a cost?

Yes, there is a cost involved. Kindly note that a management, processing, and transaction fee (equivalent to 30% of your total order value) will be applied for the cancellation and refund process. You can submit any requests via email to support@gasbeen.com.

RETURN & REFUND POLICIES

1. Not Happy with Your Order?

If you are not happy with your purchase or it seems to be different than what you expected, please contact us via email at support@gasbeen.com. Our customer service team will review your request and send out further instructions to make sure you have the best experience with your orders.

To review your request and proceed with the resolution quickly and effectively, please include a photograph of the item that you received and let us know why you are not happy with your order.

We will use the information to review your order and improve our service and product.

Note: Our policy may last 30 days from the arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you any solution.

2. Wrong, Damaged, or Low-Quality Items?

If the product is defective or does not properly function as advertised, feel free to contact us. We will take responsibility for any damage that occurred during the production process and delivery.

To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future. If you don’t want a replacement, we’ll issue a full refund, shipping cost is non refundable. 

Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.

Caution: This warranty only covers manufacturing defects and does not cover:
 – Damage caused by accident
 – Improper care
 – Normal wear and tear
 – Aftermarket modification

Note: Our policy may last 30 days from the arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.

3. When are products eligible for a refund?

Please take photos of product your received showing the issues. It is important to note that returned items must NOT meet the following conditions:

The item(s) have been worn or laundered,

The item(s) have been altered in any manner,

The item(s) are defective in any way beyond the original saleable condition unless the defect is due to our fault,

The item(s) lack their original tags,

The item(s) possess minor excess thread that can be easily rectified or trimmed,

The item(s) are in their original condition and are accompanied by their original packaging.

4. How is the refund process initiated?

Customers initiate the Refund Inquiry by emailing support@gasbeen.com along with the required documentation.

The Customer Service Department responds to customers within 2-3 business days regarding the eligibility of the Refund Inquiry. Please enable email notifications and patiently await our response.

Further instructions will be provided based on specific circumstances.

5. Is it essential to contact the Customer Service Department beforehand?

Absolutely. Refunds will not be issued even if you receive an email confirming the eligibility of your Refund & Return Request.

6. Where should I send the returned item(s)?

After receiving an email from us confirming the eligibility of your Refund Request, please DO NOT automatically send the package back without email confirmation, as we cannot be held accountable for lost returns.

Prior to that confirmation, no refund will be issued. Therefore, ensure you attach the Tracking Number from the Carrier you chose to return the item(s) to us in a subsequent email to the same address – support@gasbeen.com.

7. How long does it take for the refund to be processed?

All refunds will be credited to your original form of payment. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

Credit card: Up to 15 business days

Note: In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.

- What should I do if I don't see a refund transaction in my bank account?

If you haven't received a refund yet, first check your bank account. Then, contact your credit card company; it may take some time before your refund is officially posted. Typically, you will receive your refund in approximately 10 - 15 days, contingent on your card issuer's policy.

If you've completed these steps and still haven't received your refund, please promptly contact us at support@gasbeen.com. Allow 2-3 business days for our response.

Thank you,

Customer Service Department

(*) IMPORTANT NOTES:

Our policy is effective for 30 days from the completion of the delivery process. After these 30 days, the order will be considered accepted by the customer, and no reimbursement will be possible.

Please be aware that a management, processing, and transaction fee (equivalent to 30% of your total order value) will be applied for the refund process.

Customers must contact the Support Team in advance, as we cannot be held responsible for any unqualified Refund & Return Requests or lost items during the return process.